Partner Airlines
* Termination Notice of Fortune Wings Miles with China Airlines (CI) cooperation:
Effective from Sep 28, 2011, Hong Kong Airlines, Hong Kong Express Airways and Hainan Airlines will cease the bilateral cooperation of Frequent Flyer Program with China Airlines .
o Fortune Wings Miles members’ mileage accrual and award issuance for travel on China Airlines flights will be suspended.
o Retro-claim for China Airlines’ flight mileage departing on/before Sep 27, 2011 will be accepted if ticket receipts and boarding passes together with membership numbers are provided.
o Those award tickets issued on/before Sep 27, 2011 will be honored and journey need to be completed within the ticket validity.
Claim Miles
- Miles credit should be reflected in your account within 4 weeks after travel is completed.
For non-airline partners, miles credit should be reflected in your account within 8 weeks. - All requests for missing miles credit need to be made within 6 months of the ticket travel date or sales date. Normally, it will take 4 to 6 weeks (airline partners) and 6 to 8 weeks (non-airline partners) for the system to double check the flight record and approve.
- Flights that you took before your enrollment of our club will not be eligible for miles accrual.
- In case of missing miles, please contact us through the following ways:
1. Log in to Fortune Wings Miles account or
2. Contact the Service Center: +852 3151 1888 (Cantonese / English) / +86 898 950717 (Mandarin) or
3. Please complete the form* (with the relevant documents)
and send e-mail to fortunewingsclub@hkairlines.com
or mail to: 7/F, One Citygate, 20 Tat Tung Road, Tung Chung, Lantau Island, Hong Kong
* In order to look for the details of your flight record, please read sample of itinerary/ boarding pass.
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